Returns - Unwanted Item/s

 

If for any reason you would like to return your item we are here to support you.

 

You may return the unwanted item/s to Maneki Nekos within 14 days from purchase, with the cost of the return shipment covered by you.  All products will remain your responsibility until they reach Maneki Nekos.

 

Please go to support page and contact us  (Need an Order Id + Mail)

 

Once the item is received in the warehouse the item will be inspected by a team member before the refund can be processed. All unwanted items returned must be in their original packaging and condition and must have all original tags attached.

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Refunds will be applied to the payment method that was used to purchase the item and, once processed, will take up to 7 working days to reach your account.

 

Exclusions Apparel may not be worn or washed and must have all original tags attached

 

* If you have any questions then please feel free to contact our friendly customer support team by using the contact us form found in the support centre. 

The team will get back to you as quickly as possible.

 

Returns - Damaged/Faulty

 

At Maneki Nekos, we are working hard to ensure that all your purchases reach you in perfect condition. In the unlikely event that you receive a damaged item,

If you have any questions then please feel free to contact our friendly customer support team by using the contact us form found in the support centre within 14 days of receipt along with photo documentation and order number in the email submission.

 

Our customer Service Team is available Monday to Friday from 10:00 AM to 5:00 PM

If a return is approved by Maneki Nekos, once the item is received in the warehouse the item will be inspected by a team member before the exchange or refund can be processed.

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Refund Policy

 

If for any reason you would like to request a refund we are here to support you.

 

Refund for Unwanted Item/s

 

To receive a refund for your unwanted item you will need to return the item to Maneki Nekos, by following our Returns Policy.

Once the item is received in the warehouse the item will be inspected by a team member before the refund can be processed.  

Refunds will be applied to the payment method that was used to purchase the item and, once processed, will take up to 7 working days to reach your account.

 

Exclusions

 

If the value of the goods is diminished by any amount as a result of handling of the goods, we may recover that amount.

The original shipping costs if the return is requested more than 14 days after the item is delivered.

Any surplus costs paid for express delivery

 

Any duties and taxes paid for international shipments

 

Refund for Damaged Item/s 

 

At Maneki Nekos, we are working hard to ensure that all your purchases reach you in perfect condition. In the unlikely event that you receive a damaged item, 

If you have any questions then please feel free to contact our friendly customer support team by using the contact us form found in the support centre, within 14 days of receipt along with photo documentation and order number in the email submission.

 

Our customer Service Team is available Monday to Friday from 10:00 AM to 5:00 PM

You may be requested to return the item/s to us for replacement or refund. If a return is required, once the item is received in the warehouse the item will be inspected by a team member before the exchange or refund can be processed.

Refunds will be applied to the payment method that was used to purchase the item and, once processed, will take up to 7 working days to reach your account.

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Replacement Policy

 

Replacement for Unwanted Items

 

Unwanted items can be returned to Maneki Nekos within 14 days from purchase for a refund and a new purchase can be made for a replacement item from our online shop.

 

Replacement for Damaged Items

 

At Maneki Nekos, we are working hard to ensure that all your purchases reach you in perfect condition. In the unlikely event that you receive a damaged item,

If you have any questions then please feel free to contact our friendly customer support team by using the contact us form found in the support centre within 14 days of receipt along with photo documentation and order number in the email submission.

 

Our customer Service Team is available Monday to Friday from 9:00 AM to 5:00 PM

Any replacements are subject to Maneki Nekos approval and inventory availability.

You may be requested to return the item/s to us for replacement or refund. If a return is required, once the item is received in the warehouse the item will be inspected by a team member before the exchange or refund can be processed.

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CANCELLATION POLICY

 

Order Cancellation

 

Once you have placed your order we are unable to cancel the order.

Please review your purchase before submitting your order to ensure billing/shipping, quantities ordered, or sizes are correct. We are not able to update quantities, add or remove items, or update the shipping address after the order is confirmed.

Should you still not require the order you would need to follow the returns policy, you can return your order within 14 days of receiving it by following the returns policy Returns - Unwanted Item/s

 

All our usual returns Terms and Conditions apply.