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Ordering

Do I need an account to make a purchase?

 

You don’t need an account to purchase on Maneki Nekos Shop. But if you want to get discounts and the latest news of products and collectibles we invite you to do it.

 

My order won't go through. What should I do?

 

Please only click the "Place Order" button once to avoid multiple authorisations. Once your order has been accepted, you will see a confirmation message.

If you receive an error message or any confirmation message, please reach out to the Customer support service via the contact section down in this page before trying again, to avoid multiple payment authorisations or duplicate orders.

 

I didn't get a confirmation email. Was my order successful?

 

Confirmation emails are sent to the email address entered on an order after an order is successfully placed. It can be common for confirmation emails to land in your spam/junk folder, so be sure to check there first. If you still do not see it, please reach out to the Customer support service via the contact section.

 

The charge is showing in my bank account, but I don't have a confirmation email.

 

If you did not see any confirmation screen or have been unable to find your order confirmation email, please reach out to the Customer Support team via the support centre or the contact section.

 

I got a confirmation screen, but I don't have a confirmation email

 

When your payment is successful, your order is immediately created. You will be directed to a confirmation screen.

You may or may not see an order number, and your confirmation email may take a few minutes to a few hours to arrive. If this happens, please check your spam/junk folder first. This is the most common reason you have not received your email.

 

Still not seeing it? Chances are, there was a typo in your email address or you are checking the wrong inbox. Please be sure you are looking at the email account you entered for your order.

 

Still nothing? We can help, reach out to the Customer Support team via the support mail or the contact section with your order number or complete shipping address, along with the correctly spelled email address, so we can make the change. It is important that we have the right information on file, in case we need to get in touch about your order, and so you can receive your shipping notification. 

 

Can I add an item to my order?

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We are unable to add or remove items from an order once it has been submitted, but you are more than welcome to place a new order!

 

Can I remove an item from my order?

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We are unable to add or remove items from an order once it has been submitted.

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Can I change the shipping address on my order?

 

The shipping address can only be updated prior to fulfilment of your order. Send your Maneki Nekos order number and complete updated address (including Postcode) please reach out to the Customer Support team via the support mail as soon as possible. Once orders have begun fulfilment, we will be unable to make changes.